We do our best to be transparent and to provide the best possible customer service. Please use the contact page on this website if you have any additional questions regarding our policies that are not covered on this page. See our full Terms and Conditions and Privacy Policy before making purchases from our store or accessing our website.

Cancelling, Exchanging, and Refunding Orders

Cancellations, exchanges, returns, and refunds are not permitted on original art, commissioned art, prints, custom prints, and digital downloads. All sales are final on any artwork sold in this online store. Please take care to provide correct shipping information upon checkout through our online store on this website. If your order does not arrive because the shipping information you provided has errors, we will not be able to refund you for your purchase.

Exceptions - Return Policy:

We have never experienced any issues with damaged parcels during shipping but we acknowledge that accidents may happen. Returns will only be issued if it is determined that the artwork was extensively damaged during the shipping process by the postal service. To see if you’re eligible for a refund, please follow the steps in the section on damaged orders in this policy if you received a parcel that was damaged during the shipping process.

Damages on Orders During Shipping

Please follow the steps below and report damaged artwork within 5 days of delivery in order to qualify for a refund. When reporting a damaged parcel, you must send us the following details through our contact page so we may start a claim with the postal service and investigate the matter.

• Order number and your contact email

• Photos of the damaged exterior parcel and/or envelope

• Photos of the damaged artwork
  
  *You may attach your images to a drive or drop box and send us a shareable link through our contact page

Once we complete the investigation with the postal service and it is determined that the parcel was extensively damaged during the shipping process, we will issue a refund. Although we do our best to provide timely communication, please keep in mind that the time it takes to investigate with the postal service is out of our control and may be lengthy.

Shipping and Processing Policies for Original Art:

After you have placed your order it will take anywhere from 2-10 business days to ship the original artwork(s) from Ontario, Canada. We will send you a tracking number once your order is shipped so you know when it will be delivered. Please be aware that you may have to pay additional duties and taxes on your order at the time of import before the goods are released for delivery in your country.

Please be advised that shipping costs include a small handling fee.

Digital Downloads

Cancellations, exchanges, returns and refunds are not permitted on any digital products in the store. All digital products are final sale. If you have issues with downloading you may send me your email via the contact page within a month of purchase and I will send you the file(s) through email. Digital products cannot be reproduced, modified or re-sold. You may only use the digital product as specified in the description.

When you make your purchase for a digital product you the customer will receive a secure link to the file lasting 24 hours after the first download.

When you purchase a digital product you have permission to print it once on your own printer or at a printing service to display in your your home or office space. If you have any questions regarding usage please do not hesitate to contact us.

Artwork Ownership

The images, artwork, and contents of this shop (collectsunshine.com) may not be copied, collected, or used for personal or professional gain without written permission from the artist. The buyer does not have permission to resell artwork from the shop. All rights are reserved by the artist.

All sales on original art are final and non-refundable and cancellations, exchanges, returns, and refunds are not available. All rights are reserved by the artist and all artwork is held under copyright even after the artwork is sold.